Returning merchandise is always inconvenient, expensive and no fun for any party involved. That is why we are trying to avoid returns by making sure our customers understand what they are ordering right from the beginning.

     - We will accept returns of full box unused in its original condition and packaging within 30 days of receipt.

     - Return processing fee will be charged under a certain circumstances. Contact our representative for more details. 

     - Please contact support@art3d.com to request a return, please include your order ID in the tile (for example "Return request for Order ID XXXXXXXXXX").

     - Customer will be responsible for return shipping costs and taxes(if any). 

     - Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide ART3D with the shipment tracking number.

Damage Policy

    Every shipment is insured in the unlikely event that damage occurs during transit to your shipping location. While cases are extremely rare, damages do happen once in a while. We request that you inspect your item(s) upon delivery.
    If your item(s) shipped via common carrier i.e. DHL, FedEx or UPS, simply refuse delivery and contact us immediately for a replacement.
    For LTL deliveries i.e. Yellow Freight, Con-Way, Road-Runner, etc., print “Damaged Upon Arrival” where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product.
    If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier.
    For damages unnoticed at the time of delivery, we require that you send us photographs via email within 24 hours, so that we can address and correct the situation.
    Please notify ART3D of any damages on the product or packaging within 24 hours of receipt.

Return Address

United States

LK-Art3d(2007)
4991 West Geospace dr.
Independence, MO 64056
United States

China

Floor 4, No.2 BLD, No.9 Zibian FuRong DaDao, ShiLingZhen
Huadu District, Guangzhou, 510850
China